Amid a looming "transit death spiral," SEPTA said they received record-high customer satisfaction scores in a recent survey.

The data comes from the agency’s quarterly Customer Satisfaction Survey, which was conducted for the first time since 2023.

SEPTA reported its highest score in its quarterly customer satisfaction surveys on Thursday. The transit authority averages a ...

SEPTA says riders are happier and crime is declining, as transit officials advocate for additional state funding to avoid a ...

As SEPTA faces a massive reduction in services due to a budget shortfall, it is touting reduced crime and happier riders on ...