"This mechanical issue was not something that could have been detected in advance through routine inspections," the zoo wrote in a statement.

Thirty-two guests were evacuated, some by firefighters, after the ride over the zoo suddenly came to an unexpected stop.

The Skyfari Sky Ride experienced “an unexpected mechanical issue and was shut down mid-operation,” zoo officials said in a statement.

Firefighters were seen helping dozens of passengers to evacuate a stalled aerial ride over Southwick’s Zoo in Mendon, ...

His wife and three other kids watched from the ground. Abbott who owns Spice and Grain, a specialty grocery store inside a ...

David Abbott and his family had only been at Southwick's Zoo for about an hour when he and two of his five children climbed ...

Firefighters were seen helping passengers to evacuate a stalled aerial ride over Southwick's Zoo in Mendon, Massachusetts, on Monday. Similar to a ski lift, the ride operates in a triangle route, ...

Visitors at Southwick's Zoo in Mendon had to be rescued from "Sky Ride" gondolas that were stuck in the air after a ...

Firefighters were seen helping over 30 passengers evacuate a stalled aerial ride over Southwick's Zoo in Mendon, ...

Automatic runner Brandon Marsh scored on a call of catcher's interference with the bases loaded in the bottom of the 10th ...

Nearly three dozen passengers were left suspended over animal exhibits at Southwick’s Zoo Monday after the sky ride stalled, ...

Firefighters were seen helping passengers evacuate from the Skyfari ride which is like a ski lift. It gives riders an ...